Privacy Policy
This policy explains how Vedastik Care Solutions handles inquiry and contact information submitted through the website.
Information we collect
We collect the details you submit through inquiry forms, including name, phone number, email address, selected service, urgency, preferred date, and message details.
How we use information
Information is used to respond to care inquiries, coordinate requested services, improve service quality, and communicate with patients or family members.
Accounts, care and employment records
Accounts store your sign-in details, care requests, family profiles, quotes, invoices, service updates and support conversations. Employee applicants may also provide identity details, a photograph, qualifications and experience. Approved employees have assignment, attendance, leave and payroll records. Provide another person’s details only when you have authority to do so.
Access and storage
Patient accounts access their own records. Employees access their assigned duties and their own employment records. Administrators receive access according to their assigned workspaces. Identity documents and private family profiles are encrypted in storage; passwords are stored as hashes. Record changes and access to private documents are logged for accountability. Records required to coordinate care, employment and payments may be retained for business record keeping.
Device notifications and payments
Notifications are optional and require browser permission. A device subscription is stored so the server can send generic update alerts; sensitive care details are available after sign-in. You can disable notifications in your account or browser settings. Care records require an internet connection and are not stored by an offline app cache. UPI payment requests are reconciled by the team against bank records; the website does not collect card numbers or banking passwords.
Corrections and privacy requests
You can update your family profile and contact the team to request corrections, access or deletion of other records. Employee identity and payroll changes require review. Some transaction, employment and audit records may need to be retained; the team will explain the applicable handling when responding to your request.
Contact
For privacy questions, contact care@vedastik.com or call +91 7052232584.